Returns & Exchanges
At rue21, we want you to love your look, which is why we offer a 30-day window to return or exchange items that are in their original, unworn condition with tags attached. Whether you purchased online or in-store, we make the process simple so you can get back to styling your favorite fits.
Start Your Return
Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.
Print Your Label
Choose your preferred return method to generate a prepaid shipping label or a QR code for a printer-less drop-off at authorized locations.
Pack Your Items
Securely pack your items in the original packaging if possible, ensuring all original tags are attached and the packing slip is included inside.
Ship It Back
Drop off your package at any designated carrier location; once received and inspected at our warehouse, your refund will be processed to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing